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Click on Customer Satisfaction Survey to download the form

 
 
Important Customer Satisfaction Return Visit Letter
 
Dear Luxshare Testing customers and friends:
 
Hello! Sincerely thank you for your strong support to Luxshare Testing!
 
In order to provide you with the services you expect, we hope to know your true views and comments on our work and services through the following questions, so that we can continue to improve. After receiving a real and effective reply from your company, we will provide you with a certified voucher worth 500 yuan or a well-prepared gift to thank you!
 
Sincerely thank you for your cooperation!

Company Name

 

Manager Representative/Form Filler

 

cell phone

 

Fixed telephone

 

fax

 

已获证书

IS09001 ISO14001 其他__________________

 

1. Customer satisfaction (if dissatisfied or very dissatisfied, if possible, please provide typical cases or real feelings)
 
1. Pre-certification service: (customers who have contact with LCS market personnel, please comment on the content of this column)
 
1) The professional knowledge level of LCS market docking personnel

very satisfied      satisfy - general dissatisfied Very dissatisfied

 

2)The service attitude of LCS market docking personnel

very satisfied      satisfy - general dissatisfied Very dissatisfied

 

3)LCS The efficiency of market personnel to solve problems

very satisfied      satisfy - general dissatisfied Very dissatisfied

 

3)LCS Various certification information provided by market personnel, changes in national standards and certification policies

very satisfied      satisfy - general dissatisfied Very dissatisfied

 

4LCS Frequency of Marketing Personnel Service Contacts

very frequentlymore frequently Moderate a bit less very few

 

2.Service in Certification: Certification Efficiency

1) Professionalism of engineers in the interpretation and application of certification standards and standard clauses

very satisfied      satisfy - general dissatisfied Very dissatisfied

 

2) Test method expertise of test engineers

very satisfied      satisfy - general dissatisfied Very dissatisfied

 

3) Professional use of test equipment by engineers

very satisfied      satisfy - general dissatisfied Very dissatisfied

 

4) Efficient experience of test arrangement and case cycle

very satisfied      satisfy - general dissatisfied Very dissatisfied

 

5) Evaluation of the communication ability of the problem items in the engineer's inspection (instrument/words/attitude/professional)

meter:very satisfied      satisfy - general dissatisfied Very dissatisfied

term:very satisfied      satisfy - general dissatisfied Very dissatisfied

manner:very satisfied      satisfy - general dissatisfied Very dissatisfied

specialized:very satisfied      satisfy - general dissatisfied Very dissatisfied

 

3.Post-Certification Service: Customer Service Satisfaction Survey

1) Professional experience satisfaction with report text design

very satisfied      satisfy - general dissatisfied Very dissatisfied

 

2)  Professional experience satisfaction with certificate text design

very satisfied      satisfy - general dissatisfied Very dissatisfied

 

3) Efficiency in handling customer interests (requests/complaints/complaints) and ease of communication with LCS

very satisfied      satisfy - general dissatisfied Very dissatisfied

 

4)LCS reports on the accuracy of application content information, product images, and satisfaction with test photos

very satisfied      satisfy - general dissatisfied Very dissatisfied

 

5)Information services on standard updates and policy changes for post-accreditation reporting certificates

very satisfied      satisfy - general dissatisfied Very dissatisfied

 

二,Customer needs and expectations:

1)During the cooperation with LCS, what areas do you think LCS needs to improve?

□Marketing and promotion □Brand □Audit □Service □Communication □Other                

If it is convenient, please provide specific reasons and suggestions: sometimes when there are many projects, the project cannot be completed according to the agreed time, so we need to explain to the customer why it cannot be completed within the agreed time._____________________________________________________________

 

2)What else do you need from LCS:

□ Enterprise standard certification training services □ Factory audit training services, such as _______________ □Others:______________

 

3)In the future, expect technical support from LCS in those areas:

EMC countermeasure service □Reliability verification service □Recommendation in other fields___________________________

 

4)How would you like us to communicate with you more:

□Telephone communication □E-mail □QQ □Facebook □On-site processing

 

5)If you think other accreditation bodies have practices worth learning from LCS, please recommend them to us:

 

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三、For all of the above, where would you most like our services to be improved? Please do not hesitate to enlighten me:
LCS attaches great importance to your feedback and sincerely looks forward to forging a deep friendship with you; your needs are our mission, so please look forward to our services getting better and better!

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