□very satisfied      □satisfy □- general 口dissatisfied □Very dissatisfied

2）The service attitude of LCS market docking personnel

□very satisfied      □satisfy □- general 口dissatisfied □Very dissatisfied

3）LCS The efficiency of market personnel to solve problems

□very satisfied      □satisfy □- general 口dissatisfied □Very dissatisfied

3）LCS Various certification information provided by market personnel, changes in national standards and certification policies

□very satisfied      □satisfy □- general 口dissatisfied □Very dissatisfied

4）LCS Frequency of Marketing Personnel Service Contacts

□very frequently□more frequently □Moderate 口a bit less □very few

2.Service in Certification: Certification Efficiency

1) Professionalism of engineers in the interpretation and application of certification standards and standard clauses

□very satisfied      □satisfy □- general 口dissatisfied □Very dissatisfied

2) Test method expertise of test engineers

□very satisfied      □satisfy □- general 口dissatisfied □Very dissatisfied

3) Professional use of test equipment by engineers

□very satisfied      □satisfy □- general 口dissatisfied □Very dissatisfied

4) Efficient experience of test arrangement and case cycle

□very satisfied      □satisfy □- general 口dissatisfied □Very dissatisfied

5) Evaluation of the communication ability of the problem items in the engineer's inspection (instrument/words/attitude/professional)

meter:□very satisfied      □satisfy □- general 口dissatisfied □Very dissatisfied

term:□very satisfied      □satisfy □- general 口dissatisfied □Very dissatisfied

manner:□very satisfied      □satisfy □- general 口dissatisfied □Very dissatisfied

specialized:□very satisfied      □satisfy □- general 口dissatisfied □Very dissatisfied

3.Post-Certification Service: Customer Service Satisfaction Survey

1) Professional experience satisfaction with report text design

□very satisfied      □satisfy □- general 口dissatisfied □Very dissatisfied

2)  Professional experience satisfaction with certificate text design

□very satisfied      □satisfy □- general 口dissatisfied □Very dissatisfied

3) Efficiency in handling customer interests (requests/complaints/complaints) and ease of communication with LCS

□very satisfied      □satisfy □- general 口dissatisfied □Very dissatisfied

4）LCS reports on the accuracy of application content information, product images, and satisfaction with test photos

□very satisfied      □satisfy □- general 口dissatisfied □Very dissatisfied

5)Information services on standard updates and policy changes for post-accreditation reporting certificates

□very satisfied      □satisfy □- general 口dissatisfied □Very dissatisfied

二，Customer needs and expectations:

1)During the cooperation with LCS, what areas do you think LCS needs to improve?

□Marketing and promotion □Brand □Audit □Service □Communication □Other                

If it is convenient, please provide specific reasons and suggestions: sometimes when there are many projects, the project cannot be completed according to the agreed time, so we need to explain to the customer why it cannot be completed within the agreed time.。_____________________________________________________________

2）What else do you need from LCS:

□ Enterprise standard certification training services □ Factory audit training services, such as _______________ □Others:______________

3）In the future, expect technical support from LCS in those areas:

□EMC countermeasure service □Reliability verification service □Recommendation in other fields___________________________

4）How would you like us to communicate with you more:

□Telephone communication □E-mail □QQ □Facebook □On-site processing

5）If you think other accreditation bodies have practices worth learning from LCS, please recommend them to us:

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三、For all of the above, where would you most like our services to be improved? Please do not hesitate to enlighten me:
LCS attaches great importance to your feedback and sincerely looks forward to forging a deep friendship with you; your needs are our mission, so please look forward to our services getting better and better!

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